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Terms of service

Last updated 3 October 2026

This is a draft written for ShopFlow's early-access launch. It will be reviewed by a lawyer before ShopFlow accounts go live, and may change.

Agreement

By creating a ShopFlow account, you agree to these terms on behalf of yourself and your shop.

Your account

  • Keep your login details safe. You are responsible for activity on your account.
  • You can invite team members, and you are responsible for what they do in your shop.

Plans and billing

ShopFlow is free during early access and has no paid plans yet. If we introduce paid plans, we'll publish their prices before they apply, and nothing will be charged unless you choose one. Card payments your customers make in your store are processed by the payment provider under its own terms and fees.

Acceptable use

Don't use ShopFlow to sell illegal goods, send spam, or misuse your customers' information. We may suspend accounts that do.

Your data

You own the data you put into ShopFlow. We use it only to run the service for you, as described in our privacy policy.

AI-assisted features

ReplyFlow suggestions can be wrong. Check them before sending. You are responsible for messages you choose to send to your customers.

Ending the agreement

You can close your account at any time. We may close accounts that break these terms, and will give notice where we reasonably can.

Contact

Questions about these terms? Email hello@shopflow.example.